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Shipping & returns
Shipping (US only)
| Option | Price | Ships in | In transit | Arrives (from your order) |
|---|
| Economy | Free | 2–4 business days | 4–8 business days | 6–12 business days |
| Faster | $6 per order | 2–4 business days | 2–5 business days | 4–9 business days |
- These are the same delivery estimates you see at checkout. Faster shipping isn't offered on every design; checkout shows the options for your cart.
- Tracking is available once your order ships; ask for it anytime through our contact page.
- We ship to US addresses only for now.
Returns and our 30-day guarantee
- If your mat arrives damaged, misprinted, or defective, email partsapiens@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. You don't pay any shipping for it.
- Lost in transit? Email us and we'll sort it out with the carrier, or replace it.
- We don't accept returns or exchanges for a change of mind, a wrong design pick, or a color preference. If you're unsure which mat to pick, take the 4-question quiz or email us before you order.
- Refunds go back to your original payment method through Stripe.